Vente-unique.com, a leading online furniture retailer, has partnered with Dexory, the leading robotics and data intelligence company, to transform its warehouse operations. Through the integration of Dexory’s autonomous robots and DexoryView platform, Vente-unique.com gains new levels of visibility and precision of its warehouse operations, significantly surpassing the capabilities of the drone based solution it was using previously. With DexoryView, Vente-unique.com is able to deliver advanced fulfilment speeds and increased accuracy. 

As an eCommerce company, Vente-unique.com’s business is built around customer satisfaction. The company has won consecutive Customer Service of the Year awards for its dedication to customer satisfaction. To support this continued excellence, Vente-unique.com is always looking for innovative solutions. In a business, such as Vente-unique.com, errors and delays can result in reduced customer experience and satisfaction, which can impact the profitability of the business. Real-time visibility and accurate data are vital to achieving a fast, reliable and cost-effective order fulfilment that Vente-unique.com is known for. It was therefore looking for a solution that would help it capture real-time data and add value to its warehouse operations to stay ahead of its competitors. 

 Having previously tested drone based solutions, however, the frequency of scans and the quality of the outcome was not sufficient for the level of operational excellence required in an eCommerce business. Having explored different solutions in the market, it decided to explore the possibilities with Dexory. Following an initial test, where Dexory was able to improve the accuracy from 92% to 98% in just three days, Vente-unique.com can now enhance its warehouse accuracy across its entire site in France and maintain it daily. With Dexory’s robots capturing high quality data of the entire site and feeding it to the DexoryView platform, Vente-unique.com now has real-time information about inventory levels, storage locations and item movements across its entire warehouse. This will help the company to gather information without disruptions to its daily operations and optimise the flow of goods across its warehouse. 

‍“At Vente-unique.com, we are always seeking innovations that enhance our operational efficiency while meeting our customers’ expectations,” says Cyrille Mazal, Supply Chain & Customer Service Director at Vente-unique.com. “The integration of DexoryView into our warehouse represents a major advancement in our supply chain. Thanks to the autonomous mobile robots, we have not only achieved exceptional inventory accuracy 04 99.9%, but we have also optimised our capacity to perform full inventories multiple times per week. The technology allows us to ensure real-time inventory tracking, providing better service to our customers and reinforcing our commitment to reliability and performance.”

With DexoryView, Vente-unique.com is also able to streamline the movement of goods. With real-time data capture and analytics, the company is able to identify inefficiencies, optimise picking and packing processes and reduce time to locate and move items across the warehouse. This operational clarity has allowed Vente-unique.com to achieve faster order fulfilment and more responsive supply chain, further positioning the company as a leader in next generation eCommerce. 

‍“For a business such as Vente-unique.com, accurate data on location of goods and levels of stock is vitally important,” says Oana Jinga, Chief Commercial and Product Officer and Co-Founder at Dexory. “By helping the company gather real-time data from its warehouse, we are able to support Vente-unique.com in delivering exceptional customer experience and ensuring that its end customers are safe in the knowledge that their orders will be fulfilled in time and with the right products.”

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